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Your satisfaction on this item is absolutely guaranteed! The quality
and craftsmanship is always top quality, and we guarantee the value of
this product. Since the late 90's, we've had 99.9% extremely satisfied customers,
as our amazing product speaks for itself. Here are some important reminders
you should know about our return policies. Please read carefully.
· All our watches now come with a 2 year warranty. We have an experienced certified master watchmaker on retainer with over 20 years experience working on swiss watches. This service is provided to you free of charge for being a bestswiss customer. If you have purchased a watch elsewhere and would like to use our jeweler then please contact us for more information.
*Lifetime Guarantee on ETA Movement
· Manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in. If any water damage is detected to have gotten in from the crown not being tight, water damage is not covered
· You must email us with a tracking number after your product has been sent out so we can add to our files. When we pick up the returns, we will be looking for your RMA # number. Packages without tracking numbers emailed to us in advance will be returned to the customer
· If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value. In virtually all cases of manufacturers' defects, the products can be repaired
· Please insure your return. We are not responsible for shipping damages
· Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product
· Allow up to 1-2 weeks to receive your repair product
· The product is subject to final inspection before it is repaired/exchanged.
Satisfaction Guaranteed! - Refunds/Exchanges Policy
· The product must be post-marked no later than 7 business days from the day you received it.
· Please email us at: Click Here To Email or call our toll free number at: 1-800-431-0936 ext.3 to receive a RMA#. Please email us with a tracking number after your product has been sent out. When we pick up the returns, we will be looking for your tracking and RMA#. Packages without these numbers will be returned to the customer
· The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void. We can easily determine whether the watch has been worn as the green hologram begins to fade once the watch has been worn.
· The product is subject to final inspection before your return is processed
· Please insure your return. We are not responsible for shipping damages
· Please allow up to 2 weeks for the credit to appear on your credit card statement.
For any further questions
Please contact Customer Support: Click Here To Email OR call toll free
1-800-431-0936 ex. 3
Please note: Customers who do not follow our refund policy and
return a used/worn watch will be forwarded to Transworld Collection Agency
and the matter will appear on your credit report. |
